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All 7 professional CV archetypes — …
ATS 99%
Daniel Okoro
Operations Manager
daniel.okoro@outlook.com|+1 415 200 8821|Austin, TX|linkedin.com/in/danielokoro
Professional Summary
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Professional Experience
Senior Operations ManagerFeb 2022 – Present
Wayfair
- Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
- Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
- Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
- Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager IIJul 2019 – Jan 2022
Amazon (Operations)
- Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
- Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
- Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
- Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops LeadJan 2017 – Jun 2019
Instacart
- Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
- Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
- Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
- Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations SupervisorJun 2014 – Dec 2016
FedEx Ground
- Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
- Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
- Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
- Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process AnalystAug 2012 – May 2014
State Street Bank
- Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
- Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
- Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
- Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain AnalystJun 2010 – Jul 2012
LogiRoute Consulting
- Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
- Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
- Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
- Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Education
BBA in Supply Chain ManagementUniversity of Texas at Austin
2012Skills & Expertise
Operations: Fulfilment, Inventory Control, 3PL Management, SLAs · Process: Lean, Kaizen, SOPs, Root Cause (5 Whys) · Analytics: Forecasting, Tableau, Excel Modeling, KPI Dashboards · People: Shift Leadership, Hiring, Coaching, Performance Management · Tools: WMS, TMS, SQL (basic), Looker
Certifications
Lean Six Sigma Green Belt — 2020 · APICS CPIM — 2018
Languages
English (Native) · Spanish (Conversational)
Daniel Okoro
Operations Manager
daniel.okoro@outlook.com|+1 415 200 8821|Austin, TX|linkedin.com/in/danielokoro
Professional Summary
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Professional Experience
Senior Operations ManagerFeb 2022 – Present
Wayfair
- Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
- Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
- Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
- Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager IIJul 2019 – Jan 2022
Amazon (Operations)
- Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
- Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
- Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
- Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops LeadJan 2017 – Jun 2019
Instacart
- Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
- Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
- Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
- Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations SupervisorJun 2014 – Dec 2016
FedEx Ground
- Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
- Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
- Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
- Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process AnalystAug 2012 – May 2014
State Street Bank
- Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
- Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
- Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
- Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain AnalystJun 2010 – Jul 2012
LogiRoute Consulting
- Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
- Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
- Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
- Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Education
BBA in Supply Chain ManagementUniversity of Texas at Austin
2012Skills & Expertise
Operations: Fulfilment, Inventory Control, 3PL Management, SLAs · Process: Lean, Kaizen, SOPs, Root Cause (5 Whys) · Analytics: Forecasting, Tableau, Excel Modeling, KPI Dashboards · People: Shift Leadership, Hiring, Coaching, Performance Management · Tools: WMS, TMS, SQL (basic), Looker
Certifications
Lean Six Sigma Green Belt — 2020 · APICS CPIM — 2018
Languages
English (Native) · Spanish (Conversational)
Classic
Investment BankerSolicitor+3
✦AI Pick
ATS 98%
Sarah Mitchell
Principal Product Designer
sarah.mitchell@gmail.com|+44 7700 900123|London, UK|linkedin.com/in/sarahmitchell|sarahmitchell.design
Summary
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Experience
Principal Product Designer
Mar 2022 – Present
Spotify
▸Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
▸Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
▸Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
▸Partnered with data science to ship 14 growth experiments in 2024; 11 reached statistical lift (>95% confidence).
Senior Product Designer
Jun 2020 – Feb 2022
Monzo Bank
▸Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
▸Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
▸Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
▸Mentored 3 designers; formalized accessibility checklist that became bank-wide standard (WCAG AA).
Product/UX Designer
Aug 2018 – May 2020
IDEO
▸Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
▸Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
▸Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
▸Created research playbook that reduced discovery cycle time by 25% across the London studio.
UX Designer
Sep 2016 – Jul 2018
Fjord (Accenture Song)
▸Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
▸Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
▸Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
▸Optimised IA for ecommerce catalogue (120k SKUs), reducing time-to-product by 19%.
Product Designer
Jul 2014 – Aug 2016
Startup Studio
▸Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
▸Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
▸Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
▸Partnered with engineers to implement analytics (Mixpanel); defined success metrics and dashboards.
Product Design Advisor
Jan 2012 – Jun 2014
Freelance / Advisory
▸Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
▸Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
▸Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
▸Coached founders on research methods and KPI selection; instituted first product analytics for 5 teams.
Education
MA in Innovation Design Engineering
Royal College of Art
2016
BA (Hons) in Graphic Design
University of the Arts London
2014
Certifications
Nielsen Norman Group UX Certification — 2023Google UX Design Professional Certificate — 2021IDEO Design Thinking Facilitator — 2020
Skills
Design: Figma, Interaction Design, Prototyping, Design SystemsResearch: User Testing, Journey Mapping, Mixed-Methods, JTBDSystems: Accessibility (WCAG), Information Architecture, TokensTools: Framer, FigJam, Adobe XD, SketchCollaboration: Agile Delivery, Experiment Design, OKRs
Languages
English (Native)French (Professional)Spanish (Conversational)
Sarah Mitchell
Principal Product Designer
sarah.mitchell@gmail.com|+44 7700 900123|London, UK|linkedin.com/in/sarahmitchell|sarahmitchell.design
Summary
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Experience
Principal Product Designer
Mar 2022 – Present
Spotify
▸Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
▸Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
▸Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
▸Partnered with data science to ship 14 growth experiments in 2024; 11 reached statistical lift (>95% confidence).
Senior Product Designer
Jun 2020 – Feb 2022
Monzo Bank
▸Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
▸Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
▸Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
▸Mentored 3 designers; formalized accessibility checklist that became bank-wide standard (WCAG AA).
Product/UX Designer
Aug 2018 – May 2020
IDEO
▸Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
▸Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
▸Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
▸Created research playbook that reduced discovery cycle time by 25% across the London studio.
UX Designer
Sep 2016 – Jul 2018
Fjord (Accenture Song)
▸Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
▸Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
▸Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
▸Optimised IA for ecommerce catalogue (120k SKUs), reducing time-to-product by 19%.
Product Designer
Jul 2014 – Aug 2016
Startup Studio
▸Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
▸Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
▸Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
▸Partnered with engineers to implement analytics (Mixpanel); defined success metrics and dashboards.
Product Design Advisor
Jan 2012 – Jun 2014
Freelance / Advisory
▸Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
▸Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
▸Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
▸Coached founders on research methods and KPI selection; instituted first product analytics for 5 teams.
Education
MA in Innovation Design Engineering
Royal College of Art
2016
BA (Hons) in Graphic Design
University of the Arts London
2014
Certifications
Nielsen Norman Group UX Certification — 2023Google UX Design Professional Certificate — 2021IDEO Design Thinking Facilitator — 2020
Skills
Design: Figma, Interaction Design, Prototyping, Design SystemsResearch: User Testing, Journey Mapping, Mixed-Methods, JTBDSystems: Accessibility (WCAG), Information Architecture, TokensTools: Framer, FigJam, Adobe XD, SketchCollaboration: Agile Delivery, Experiment Design, OKRs
Languages
English (Native)French (Professional)Spanish (Conversational)
Modern
Software EngineerProduct Manager+3
ATS 93%
Daniel Okoro
Operations Manager
Contact
daniel.okoro@outlook.com
+1 415 200 8821
Austin, TX
linkedin.com/in/danielokoro
Expertise
▸Operations: Fulfilment, Inventory Control, 3PL Management, SLAs
▸Process: Lean, Kaizen, SOPs, Root Cause (5 Whys)
▸Analytics: Forecasting, Tableau, Excel Modeling, KPI Dashboards
▸People: Shift Leadership, Hiring, Coaching, Performance Management
▸Tools: WMS, TMS, SQL (basic), Looker
Languages
English (Native)
Spanish (Conversational)
Certifications
Lean Six Sigma Green Belt — 2020
APICS CPIM — 2018
Profile
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Experience
Senior Operations ManagerFeb 2022 – Present
Wayfair
▸Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
▸Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
▸Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
▸Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager IIJul 2019 – Jan 2022
Amazon (Operations)
▸Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
▸Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
▸Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
▸Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops LeadJan 2017 – Jun 2019
Instacart
▸Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
▸Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
▸Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
▸Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations SupervisorJun 2014 – Dec 2016
FedEx Ground
▸Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
▸Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
▸Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
▸Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process AnalystAug 2012 – May 2014
State Street Bank
▸Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
▸Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
▸Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
▸Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain AnalystJun 2010 – Jul 2012
LogiRoute Consulting
▸Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
▸Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
▸Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
▸Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Education
BBA in Supply Chain Management2012
University of Texas at Austin
Daniel Okoro
Operations Manager
Contact
daniel.okoro@outlook.com
+1 415 200 8821
Austin, TX
linkedin.com/in/danielokoro
Expertise
▸Operations: Fulfilment, Inventory Control, 3PL Management, SLAs
▸Process: Lean, Kaizen, SOPs, Root Cause (5 Whys)
▸Analytics: Forecasting, Tableau, Excel Modeling, KPI Dashboards
▸People: Shift Leadership, Hiring, Coaching, Performance Management
▸Tools: WMS, TMS, SQL (basic), Looker
Languages
English (Native)
Spanish (Conversational)
Certifications
Lean Six Sigma Green Belt — 2020
APICS CPIM — 2018
Profile
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Experience
Senior Operations ManagerFeb 2022 – Present
Wayfair
▸Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
▸Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
▸Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
▸Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager IIJul 2019 – Jan 2022
Amazon (Operations)
▸Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
▸Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
▸Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
▸Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops LeadJan 2017 – Jun 2019
Instacart
▸Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
▸Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
▸Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
▸Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations SupervisorJun 2014 – Dec 2016
FedEx Ground
▸Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
▸Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
▸Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
▸Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process AnalystAug 2012 – May 2014
State Street Bank
▸Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
▸Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
▸Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
▸Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain AnalystJun 2010 – Jul 2012
LogiRoute Consulting
▸Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
▸Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
▸Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
▸Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Education
BBA in Supply Chain Management2012
University of Texas at Austin
Professional
Operations ManagerMarketing Manager+3
ATS 95%
Sarah Mitchell
Principal Product Designer
sarah.mitchell@gmail.com+44 7700 900123London, UKlinkedin.com/in/sarahmitchell
Career History
Principal Product DesignerMar 2022 – Present
Spotify
- Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
- Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
- Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
Senior Product DesignerJun 2020 – Feb 2022
Monzo Bank
- Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
- Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
- Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
Product/UX DesignerAug 2018 – May 2020
IDEO
- Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
- Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
- Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
UX DesignerSep 2016 – Jul 2018
Fjord (Accenture Song)
- Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
- Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
- Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
Product DesignerJul 2014 – Aug 2016
Startup Studio
- Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
- Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
- Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
Product Design AdvisorJan 2012 – Jun 2014
Freelance / Advisory
- Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
- Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
- Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
Executive Summary
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Education
MA in Innovation Design Engineering
Royal College of Art
2016
BA (Hons) in Graphic Design
University of the Arts London
2014
Core Competencies
Design: Figma, Interaction Design, Prototyping, Design Systems · Research: User Testing, Journey Mapping, Mixed-Methods, JTBD · Systems: Accessibility (WCAG), Information Architecture, Tokens · Tools: Framer, FigJam, Adobe XD, Sketch · Collaboration: Agile Delivery, Experiment Design, OKRs
Certifications
Nielsen Norman Group UX Certification — 2023
Google UX Design Professional Certificate — 2021
IDEO Design Thinking Facilitator — 2020
Languages
English (Native) · French (Professional) · Spanish (Conversational)
Sarah Mitchell
Principal Product Designer
sarah.mitchell@gmail.com+44 7700 900123London, UKlinkedin.com/in/sarahmitchell
Career History
Principal Product DesignerMar 2022 – Present
Spotify
- Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
- Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
- Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
Senior Product DesignerJun 2020 – Feb 2022
Monzo Bank
- Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
- Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
- Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
Product/UX DesignerAug 2018 – May 2020
IDEO
- Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
- Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
- Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
UX DesignerSep 2016 – Jul 2018
Fjord (Accenture Song)
- Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
- Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
- Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
Product DesignerJul 2014 – Aug 2016
Startup Studio
- Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
- Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
- Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
Product Design AdvisorJan 2012 – Jun 2014
Freelance / Advisory
- Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
- Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
- Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
Executive Summary
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Education
MA in Innovation Design Engineering
Royal College of Art
2016
BA (Hons) in Graphic Design
University of the Arts London
2014
Core Competencies
Design: Figma, Interaction Design, Prototyping, Design Systems · Research: User Testing, Journey Mapping, Mixed-Methods, JTBD · Systems: Accessibility (WCAG), Information Architecture, Tokens · Tools: Framer, FigJam, Adobe XD, Sketch · Collaboration: Agile Delivery, Experiment Design, OKRs
Certifications
Nielsen Norman Group UX Certification — 2023
Google UX Design Professional Certificate — 2021
IDEO Design Thinking Facilitator — 2020
Languages
English (Native) · French (Professional) · Spanish (Conversational)
Executive
CEOCTO+4
ATS 99%
Dr. Aisha Rahman
Research Scientist | Machine Learning
aisha.rahman@mit.edu|+1 617 555 4470|Cambridge, MA|linkedin.com/in/aisharahman
Research Profile
Research scientist focusing on trustworthy ML and healthcare applications. Published 9 peer-reviewed papers (NeurIPS, ICML, JAMA), led a 6-person lab team, and deployed risk stratification models that reduced false negatives by 18% in clinical pilots.
Education & Qualifications
PhD in Computer Science (Machine Learning)
University of Toronto
BMath in Statistics & CS
University of Waterloo
Research & Professional Experience
Postdoctoral ResearcherSep 2022 – Present
MIT CSAIL
- Lead a 6-person research group on bias mitigation in clinical ML; authored 3 first-author papers (NeurIPS, ICML).
- Co-designed a sepsis early warning model deployed in pilot ICU; reduced false negatives by 18% vs baseline.
- Secured $420k grant (NIH R01 sub-award) by writing technical aims and evaluation protocol.
Research Fellow (ML in Healthcare)Jul 2020 – Aug 2022
Harvard Medical School / MGH
- Developed imaging model for stroke triage (AUC 0.91); integrated with PACS for clinician review.
- Published 4 peer-reviewed papers; co-led IRB process and clinical validation with 3 departments.
- Taught guest lectures for HMS BI 735 (ML in Medicine); average rating 4.8/5.
Graduate Research AssistantSep 2016 – Jun 2020
University of Toronto Vector Institute
- Researched robustness in deep learning; co-authored 2 NeurIPS and 1 ICML papers.
- Implemented adversarial training pipeline; improved model robustness by 21% on CIFAR benchmarks.
- Organized weekly reading group (30+ attendees); improved cross-lab collaboration.
Machine Learning InternMay 2018 – Aug 2018
Element AI
- Built named-entity recognition model for financial documents; F1 +9 points over baseline.
- Delivered production-ready inference service with monitoring; latency under 60ms p95.
- Documented reproducible training pipeline; reduced setup time from 2 days to 3 hours.
Data Analyst (Part-time)Jun 2015 – Aug 2016
Toronto General Hospital
- Developed survival analysis for cardiac unit; findings informed staffing model, saving ~$180k annually.
- Automated monthly quality reports; turnaround time cut from 5 days to same-day.
- Delivered clinician-friendly dashboards; adoption across 3 departments within 2 months.
Data Science ConsultantJun 2014 – Aug 2015
World Health Organization (Consultancy)
- Built outbreak surveillance prototype combining mobility and case data; reduced alert latency by 2 days in simulation.
- Trained 30+ public health analysts on Python and reproducible research practices.
- Produced governance guidelines for health-data sharing; adopted in two regional offices.
Skills & Technical Expertise
ML: Deep Learning, Probabilistic Modeling, Causal Inference · Data: Python, PyTorch, TensorFlow, SQL, Pandas · Research: Experiment Design, Peer Review, Grant Writing, IRB · Healthcare: DICOM, HL7/FHIR, Clinical Validation, Explainability · Leadership: Lab Mentorship, Cross-disciplinary Collaboration
Certifications & Awards
AWS Certified Machine Learning – Specialty — 2023 · Good Clinical Practice (GCP) Certification — 2022
Languages
English (Native) · French (Intermediate)
Dr. Aisha Rahman
Research Scientist | Machine Learning
aisha.rahman@mit.edu|+1 617 555 4470|Cambridge, MA|linkedin.com/in/aisharahman
Research Profile
Research scientist focusing on trustworthy ML and healthcare applications. Published 9 peer-reviewed papers (NeurIPS, ICML, JAMA), led a 6-person lab team, and deployed risk stratification models that reduced false negatives by 18% in clinical pilots.
Education & Qualifications
PhD in Computer Science (Machine Learning)
University of Toronto
BMath in Statistics & CS
University of Waterloo
Research & Professional Experience
Postdoctoral ResearcherSep 2022 – Present
MIT CSAIL
- Lead a 6-person research group on bias mitigation in clinical ML; authored 3 first-author papers (NeurIPS, ICML).
- Co-designed a sepsis early warning model deployed in pilot ICU; reduced false negatives by 18% vs baseline.
- Secured $420k grant (NIH R01 sub-award) by writing technical aims and evaluation protocol.
Research Fellow (ML in Healthcare)Jul 2020 – Aug 2022
Harvard Medical School / MGH
- Developed imaging model for stroke triage (AUC 0.91); integrated with PACS for clinician review.
- Published 4 peer-reviewed papers; co-led IRB process and clinical validation with 3 departments.
- Taught guest lectures for HMS BI 735 (ML in Medicine); average rating 4.8/5.
Graduate Research AssistantSep 2016 – Jun 2020
University of Toronto Vector Institute
- Researched robustness in deep learning; co-authored 2 NeurIPS and 1 ICML papers.
- Implemented adversarial training pipeline; improved model robustness by 21% on CIFAR benchmarks.
- Organized weekly reading group (30+ attendees); improved cross-lab collaboration.
Machine Learning InternMay 2018 – Aug 2018
Element AI
- Built named-entity recognition model for financial documents; F1 +9 points over baseline.
- Delivered production-ready inference service with monitoring; latency under 60ms p95.
- Documented reproducible training pipeline; reduced setup time from 2 days to 3 hours.
Data Analyst (Part-time)Jun 2015 – Aug 2016
Toronto General Hospital
- Developed survival analysis for cardiac unit; findings informed staffing model, saving ~$180k annually.
- Automated monthly quality reports; turnaround time cut from 5 days to same-day.
- Delivered clinician-friendly dashboards; adoption across 3 departments within 2 months.
Data Science ConsultantJun 2014 – Aug 2015
World Health Organization (Consultancy)
- Built outbreak surveillance prototype combining mobility and case data; reduced alert latency by 2 days in simulation.
- Trained 30+ public health analysts on Python and reproducible research practices.
- Produced governance guidelines for health-data sharing; adopted in two regional offices.
Skills & Technical Expertise
ML: Deep Learning, Probabilistic Modeling, Causal Inference · Data: Python, PyTorch, TensorFlow, SQL, Pandas · Research: Experiment Design, Peer Review, Grant Writing, IRB · Healthcare: DICOM, HL7/FHIR, Clinical Validation, Explainability · Leadership: Lab Mentorship, Cross-disciplinary Collaboration
Certifications & Awards
AWS Certified Machine Learning – Specialty — 2023 · Good Clinical Practice (GCP) Certification — 2022
Languages
English (Native) · French (Intermediate)
Academic
PhD ResearcherProfessor+3
ATS 97%
Daniel Okoro
Operations Manager
daniel.okoro@outlook.com+1 415 200 8821Austin, TXlinkedin.com/in/danielokoro
Professional Profile
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Experience
Senior Operations Manager
Feb 2022 – Present
Wayfair
• Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
• Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
• Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
• Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager II
Jul 2019 – Jan 2022
Amazon (Operations)
• Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
• Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
• Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
• Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops Lead
Jan 2017 – Jun 2019
Instacart
• Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
• Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
• Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
• Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations Supervisor
Jun 2014 – Dec 2016
FedEx Ground
• Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
• Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
• Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
• Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process Analyst
Aug 2012 – May 2014
State Street Bank
• Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
• Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
• Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
• Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain Analyst
Jun 2010 – Jul 2012
LogiRoute Consulting
• Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
• Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
• Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
• Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Certifications & Registrations
Lean Six Sigma Green Belt — 2020
APICS CPIM — 2018
Education
BBA in Supply Chain Management
University of Texas at Austin
2012
Skills
Operations: Fulfilment, Inventory Control, 3PL Management, SLAsProcess: Lean, Kaizen, SOPs, Root Cause (5 Whys)Analytics: Forecasting, Tableau, Excel Modeling, KPI DashboardsPeople: Shift Leadership, Hiring, Coaching, Performance ManagementTools: WMS, TMS, SQL (basic), Looker
Languages
English (Native)Spanish (Conversational)
Daniel Okoro
Operations Manager
daniel.okoro@outlook.com+1 415 200 8821Austin, TXlinkedin.com/in/danielokoro
Professional Profile
Operations leader with 9 years improving fulfilment, CX, and vendor performance across e-commerce and logistics. Scaled teams from 12 to 40, drove on-time delivery from 87% to 96%, and reduced cost-per-order by 14% through process redesign and automation.
Experience
Senior Operations Manager
Feb 2022 – Present
Wayfair
• Own end-to-end fulfilment ops for 3 DCs (480k sq ft); on-time delivery improved from 91% to 97% in 12 months.
• Led 38-person team (managers, planners, analysts); instituted weekly tiered stand-ups, cutting backlog by 22%.
• Launched carrier scorecards; underperforming lanes renegotiated, saving $2.4M annually.
• Deployed slotting optimisation with data science; pick-path distance reduced 11%, labor hours -8%.
Area Manager II
Jul 2019 – Jan 2022
Amazon (Operations)
• Managed outbound operations with 140 associates across two shifts; peak-day throughput +18% vs LY.
• Drove defect rate down 23% via root-cause (5 Whys) and standard work updates across 4 process paths.
• Piloted robotics cell balancing; reduced conveyor jams 15% and improved SLA hits by 6 ppts.
• Promoted 6 high-potential associates into leadership through a structured readiness plan.
Regional Ops Lead
Jan 2017 – Jun 2019
Instacart
• Launched 12 micro-fulfilment sites; average time-to-live 21 days with cross-functional launch playbook.
• Negotiated 3PL contracts worth $6.5M; achieved 9% unit-cost reduction while maintaining SLA >96%.
• Built KPI dashboard (Tableau) for GM and finance; standardized weekly ops review cadence.
• Resolved union grievance risk by redesigning scheduling; absenteeism dropped 12%.
Operations Supervisor
Jun 2014 – Dec 2016
FedEx Ground
• Supervised 55 package handlers; peak-season throughput +25% with zero safety incidents.
• Introduced cross-dock layout change that trimmed trailer dwell time by 8 minutes per load.
• Created staffing model to match inbound curves; overtime reduced 10% while meeting service levels.
• Owned daily huddles and visual boards; improved scan compliance to 99.4%.
Process Analyst
Aug 2012 – May 2014
State Street Bank
• Mapped reconciliations process; automation saved 420 hours/quarter and cut errors by 35%.
• Co-led Lean Kaizen event; cycle time on exception handling reduced from 3.4 days to 1.9 days.
• Built control charts for daily volume; early-warning alerts reduced SLA breaches by 18%.
• Trained 15 analysts on new SOPs; onboarding time decreased by 30%.
Supply Chain Analyst
Jun 2010 – Jul 2012
LogiRoute Consulting
• Modeled network redesign for regional retailer; transportation spend cut by 9% with unchanged SLA.
• Implemented vendor scorecards and quarterly business reviews for 14 suppliers.
• Built Access/SQL tooling to automate tender analysis; reduced cycle time from 10 days to 3 days.
• Conducted time-and-motion studies across 3 warehouses; findings informed $1.1M capex allocation.
Certifications & Registrations
Lean Six Sigma Green Belt — 2020
APICS CPIM — 2018
Education
BBA in Supply Chain Management
University of Texas at Austin
2012
Skills
Operations: Fulfilment, Inventory Control, 3PL Management, SLAsProcess: Lean, Kaizen, SOPs, Root Cause (5 Whys)Analytics: Forecasting, Tableau, Excel Modeling, KPI DashboardsPeople: Shift Leadership, Hiring, Coaching, Performance ManagementTools: WMS, TMS, SQL (basic), Looker
Languages
English (Native)Spanish (Conversational)
Healthcare
NurseDoctor+4
ATS 82%
Sarah Mitchell
Principal Product Designer
Contact
sarah.mitchell@gmail.com
+44 7700 900123
London, UK
linkedin.com/in/sarahmitchell
About
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Work Experience
Principal Product Designer
Spotify
Mar 2022 – Present
→Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
→Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
→Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
→Partnered with data science to ship 14 growth experiments in 2024; 11 reached statistical lift (>95% confidence).
Senior Product Designer
Monzo Bank
Jun 2020 – Feb 2022
→Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
→Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
→Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
→Mentored 3 designers; formalized accessibility checklist that became bank-wide standard (WCAG AA).
Product/UX Designer
IDEO
Aug 2018 – May 2020
→Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
→Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
→Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
→Created research playbook that reduced discovery cycle time by 25% across the London studio.
UX Designer
Fjord (Accenture Song)
Sep 2016 – Jul 2018
→Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
→Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
→Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
→Optimised IA for ecommerce catalogue (120k SKUs), reducing time-to-product by 19%.
Product Designer
Startup Studio
Jul 2014 – Aug 2016
→Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
→Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
→Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
→Partnered with engineers to implement analytics (Mixpanel); defined success metrics and dashboards.
Product Design Advisor
Freelance / Advisory
Jan 2012 – Jun 2014
→Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
→Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
→Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
→Coached founders on research methods and KPI selection; instituted first product analytics for 5 teams.
Selected Skills
Design: Figma, Interaction Design, Prototyping, Design SystemsResearch: User Testing, Journey Mapping, Mixed-Methods, JTBDSystems: Accessibility (WCAG), Information Architecture, TokensTools: Framer, FigJam, Adobe XD, SketchCollaboration: Agile Delivery, Experiment Design, OKRs
Education
MA · Royal College of Art2016
BA (Hons) · University of the Arts London2014
Certifications
→ Nielsen Norman Group UX Certification — 2023→ Google UX Design Professional Certificate — 2021→ IDEO Design Thinking Facilitator — 2020
Languages
→ English (Native)→ French (Professional)→ Spanish (Conversational)
Sarah Mitchell
Principal Product Designer
Contact
sarah.mitchell@gmail.com
+44 7700 900123
London, UK
linkedin.com/in/sarahmitchell
About
Principal Product Designer with 10 years building consumer and fintech products. Led design for onboarding, payments, and growth funnels serving 12M MAU; combines systems thinking with hands-on research. Known for raising activation by 34%, reducing support tickets by 18%, and scaling design systems adopted by 7 squads.
Work Experience
Principal Product Designer
Spotify
Mar 2022 – Present
→Led end-to-end redesign of mobile onboarding used by 12M MAU, improving activation by 34% and cutting drop-off by 18%.
→Owned payments UX for Premium; launched cross-platform checkout that lifted conversion by 9.4% across 5 markets.
→Built and governed the Polaris design system; adoption across 7 squads cut design-to-dev time by 22%.
→Partnered with data science to ship 14 growth experiments in 2024; 11 reached statistical lift (>95% confidence).
Senior Product Designer
Monzo Bank
Jun 2020 – Feb 2022
→Owned Monzo Plus subscription design from zero-to-one; 200K subscribers in first 90 days with 31% upsell rate.
→Ran 28 moderated tests and diary studies; insights reduced support tickets on open banking by 18%.
→Collaborated with compliance to deliver PSD2 flows ahead of FCA deadline; zero critical audit findings.
→Mentored 3 designers; formalized accessibility checklist that became bank-wide standard (WCAG AA).
Product/UX Designer
IDEO
Aug 2018 – May 2020
→Delivered UX strategy for 6 client programs (healthcare, retail, finance) with teams of 5–8 cross-functional members.
→Facilitated 30+ design sprints; produced high-fidelity prototypes that unlocked £12m in follow-on engagements.
→Piloted accessibility-first redesign for an NHS portal; task success improved from 62% to 91% in user testing.
→Created research playbook that reduced discovery cycle time by 25% across the London studio.
UX Designer
Fjord (Accenture Song)
Sep 2016 – Jul 2018
→Designed multi-platform booking flows for a travel client; increased mobile revenue share from 38% to 54%.
→Introduced component library that cut designer-onboarding time from 4 weeks to 2 weeks.
→Co-led client workshops with C-level stakeholders; aligned roadmap to £4m efficiency targets.
→Optimised IA for ecommerce catalogue (120k SKUs), reducing time-to-product by 19%.
Product Designer
Startup Studio
Jul 2014 – Aug 2016
→Shipped MVPs for 3 seed-stage products in health, mobility, and edtech; two raised follow-on funding (£1.2m total).
→Handled end-to-end research, IA, and UI for iOS/Android; maintained NPS >60 across pilot cohorts.
→Set up continuous discovery cadence (weekly interviews); backlog prioritisation improved cycle time by 30%.
→Partnered with engineers to implement analytics (Mixpanel); defined success metrics and dashboards.
Product Design Advisor
Freelance / Advisory
Jan 2012 – Jun 2014
→Advised 8 early-stage startups on onboarding and monetisation; two products achieved product-market fit within 9 months.
→Delivered design audits and sprint facilitation; average uplift of 12% in activation across clients.
→Produced lightweight design systems and handoff kits that reduced engineering rework by ~20%.
→Coached founders on research methods and KPI selection; instituted first product analytics for 5 teams.
Selected Skills
Design: Figma, Interaction Design, Prototyping, Design SystemsResearch: User Testing, Journey Mapping, Mixed-Methods, JTBDSystems: Accessibility (WCAG), Information Architecture, TokensTools: Framer, FigJam, Adobe XD, SketchCollaboration: Agile Delivery, Experiment Design, OKRs
Education
MA · Royal College of Art2016
BA (Hons) · University of the Arts London2014
Certifications
→ Nielsen Norman Group UX Certification — 2023→ Google UX Design Professional Certificate — 2021→ IDEO Design Thinking Facilitator — 2020
Languages
→ English (Native)→ French (Professional)→ Spanish (Conversational)
Creative
UX DesignerArt Director+4
95–99%
Parsers read perfectly. Ideal for ATS-heavy workflows.
85–94%
Most modern ATS handle this well; balanced visuals and structure.
75–84%
Highly visual; best for creative portfolios or direct hiring managers.